LESSON PLAN ( LP )
Name
of school : SMK Negeri 1 Pangkalan Bun
Subject : English
Class/semester : XI / 1
Expression : Guest handling
Aspect
/ skill : Listening
Time
allotment : 2 x 45 minutes
Standard
competence : 2. Communicating by using English language to
handle the guest in tourism
field
Basic competence : 2.1 Responding the expression of handling the guest in
conversation using appropriate speech act related to tourism context fluently,
understandably, and acceptably.
Indicator :
A. Identifying
meaning of the expression of guest handling
B. Responding
the expression of guest handling
C. Using
the expression of guest handling
A.
Learning
Objective
At the end of the
lesson, the students are able to :
1.
identify the expression of guest
handling
2.
respond the expression of guest handling
correctly
3.
use the expression of guest handling
correctly
B. Learning Material
1.
Utterances usually used in guest
handling:
2.
Sample of dialogs related to guest
handling
3.
The speech act used to handle the
guest
C. Learning Method
Learning
model : individual and
cooperative learning
Approach
: Communicative
approach
Gap filling technique
D.
Learning
Activity
A. Pre
activity
1.
The teacher greets the students
T: Good morning students?
S: Good morning, miss.
T: How is the life?
S: very well, and you?
T: I’m full of beans. Thanks for asking.
2.
The teacher leads students to pray
T: in this beautiful morning, lets start our
activity today by doing morning pray together. Pray begins !
T , S : (pray)
T: Finish .
3.
The teacher checks the attendance by asking the attend students
to mention one of the name of countries
T: well, to know who’s here, let me check the
the attendance. Mention one name of countries when I call your name, OK. Do you
understand ?
S: yes, miss..
T: Nindo
S: America
T: Anggun pratiwi
S: Zimbabwe
…..
4.
The teacher elicit students’ previous
knowledge of the subject matter related to guest
handling by doing scaffolding talk
T: Look at the pictures on
the slide! Who are they?
S1: hotel receptionist …
T: very good!
T: what about the second
picture? Who is he ?
S2: he is a porter miss..
T: excellent! What does the
woman in the first picture do ?
S: serve the guest in a
hotel
T: bravo! She serves the
guest by giving the best hospitality to welcome the guest, helping the hotel
registration, and soon .
5.
The teacher states the topic on the white
board
T: So, the topic we are
going to learn today is Guest Handling (writing on the white board)
6.
The teacher tells the students about learning
objectives, learning activity, and learning source
T: after learning this
lesson, you are expected to be able to :
1. identify
the expression of guest handling
2. respond
the expression of guest handling correctly
3. use
the expression of guest handling correctly
And today, we are going to learn some
expressions and the way to handle the guest, watching the videos, and listening
to a recorder related to guest handling to deepen our knowledge about guest
handling so after you graduate, you will be skillful, and professional workers
if you work in tourism field.
B.
Whilst Activity
1.
The teacher asks the students about kind of
utterances usually used in handling the guest based on their knowledge
T: when you come into a
minimarket, like indomart, what the usually say to you?
S: Welcome to ‘Indomart’,
happy shopping.
T: that’s right. That’s one
of the expressions of guest handling. That’s the way the shopkeeper
handle the customers
T: take a look at the
slide, these are some expressions usually used in guest handling.
…
2.
The teacher distributes handouts and worksheet
T: these are handout and worksheet
for you. You have to complete the handout while listening to my explanation. And do
some exercises in your worksheet when I ask you.
3.
The teacher explains some utterances of guest handling
T: look at the slide ! these are
some expressions used in guest handling in a hotel, restaurant,
and shop. Let us read and repeat after me. OK.
S: Yes, miss..
T: welcome to our hotel
S: welcome to our hotel
…
4.
The teacher asks the students to watch two
videos related to guest handling and answer
the exercises in their worksheet related to the conversation on videos orally
T: now, you are going to watch two
videos . Pay attention to the conversation in those. Then do exercise 1 to find which
expression used in the conversation. and task 2 to answer the questions related to
the conversation in the dialog. Do you get it class?
S: Yes, miss…
T: Now, watch the video carefully!
(watching)
5.
The teacher asks the students to compare those two videos they
have watched.
T : Ok class, after watching
on the video, what is in your mind about both of them?
S : the receptionist and staff
in the 1st video is impolite and don’t serve the guest as well as the server supposed to do
in the 2nd video.
T : excellent! Good job. Now, let’s
discuss the exercise 1 and 2 together! Frisca, read the instruction in task
1!
Frisca : Decide which expression used in the conversation!
T :
OK, thank you frisca. Who want to answer number 1 ?
…
Elaboration
1.
The teacher asks the students to listen to a
dialog related to guest handling in the recorder and do exercises provided in
their worksheet based on the recorder they are listening
T: now listen to the conversation in the
recorder carefully and do the exercise individually!
S: yes, miss…J
(listen to a recorder)
2.
The teacher asks the students to submit their work.
T : well, the time is up… please submit your
work!
S : (submit their work)
Confirmation
1. The
teacher concludes and summed up the material they have learned about guest
handling
T :
OK class, let’s review what we have learned to day . We have learned about ….
S :
Guest handling
T :
What we have to do to our guest upon their coming?
S :
Greet , welcome, inform me, direct, thank the guest .
T :
good. And the last, what expression do we usually use in guest handling ?
S :
Welcome to our hotel, Hope you enjoy your stay, May I help you?, May I take your order, please?
T :
great !
Closing
1.The teacher Assigns the
students with homework
T : as your homework, make a dialog related
to guest handling, act out your dialog, and make a video of it. Set the scene
as real as possible from the costume, and location. Don’t forget to use speech
act, and expressions in guest handling. Put your video on a cassette. And
submit it to my desk by the next meeting. Do you get my points?
S :
Yes, miss… J
2.
The teacher tells the next lesson plan for
the next meeting
T :
for the next meeting we are going to learn about telephone handling. Be ready
for that, At least by reading it before the meeting. Well, that’s all for
today. Thanks for joining my class, and see you next time ?
S :
see you miss… J
E.
Learning Source / media
Sources:
·
Conversation script
·
English for SMK
·
English in progress
Media :
·
Laptop
·
PPT
·
LCD
·
Audio
·
whiteboard
·
Board marker
·
Students’ handouts and worksheets
F.
Assessment
1.
Technique
: oral and written
2.
Form :
Dialog completion
Essay
3.
Instrument :
1.Listen to the recorder, and do exercises below!
G.
Scoring Rubric
1.
Completion Task
Total of
questions : 5
Maximal
score :10
minimal
score : 0
Criteria : Comprehensible;
acceptable target from 2
Comprehensible ; partially correct target
from 1
Not comprehensible
; seriously incorrect target from 0
|
2. Essay
Total
of question : 5
|
Minimal
score : 1
Pangkalan Bun, May 1st
2013
Lecturer Practical Teacher
Ririn Ambarini, S.Pd. ,
M.Hum. Ayu.
Rachmawati
NPP. 107601318 NIM.
10420055
Tidak ada komentar:
Posting Komentar